Policies

RESERVATIONS

Services are available by appointment. We recommend scheduling your appointment as far in advance as possible to ensure availability. We require a credit card or gift certificate number to book appointments. Walk-ins are based on availability.

CHECK-INS

We suggest that you arrive 10 minutes before your appointment. This will allow ample time for a skin consultation necessary to tailor our treatments to your personal needs. If you are a first-time client, a profile will also be completed prior to your service. Any specials, promotions, offers or vouchers must be presented then.

LATE ARRIVALS

We regret that late arrivals will not receive an extension of scheduled service times and you are still responsible for full service fees.

CANCELLATIONS

Scheduled treatments are reserved especially for you. We require 24-hours advanced notice in order to cancel any service with no charge. If your appointment is not cancelled 24-hours prior to your treatment, your appointment is considered confirmed and your credit card will be charged for the full treatment or service fee of your reservation. We understand that things “come-up”, so any changes or cancellations made after the 24-hours window are subject to a $50 charge for each service that would have been rendered. This policy also applies to gift card and gift certificate holders.

HEALTH CONDITIONS

Please advise us at the time of booking of any health conditions, allergies, injuries, or special needs that may affect your services.

CLEANLINESS

Keeping our commitments to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every service and treatment.

CELL PHONES

To guarantee a relaxing visit for all guests, we ask that you please mute cell phones during your visit with us. Please maintain conversations at a considerate volume in all treatment areas.

LOSSES OR DAMAGES

We regret that we cannot be responsible for any losses or damages of personal items. For the protection of your clothing, we also ask that you wear the robes provided for your convenience.

GRATUITIES

Our listed rates do not include gratuity. A cash gratuity of 15-25% of each service price is appropriate and appreciated. However, the gratuity you leave is entirely based on your satisfaction.

PROMOTIONS

Specials must be mentioned and approved prior to making your appointment. They cannot be used or combined with any other introductory promotions, offers or vouchers or third party gift cards or certificates. Introductory promotions, offers or vouchers or third party gift cards or certificates can only be used once. Otherwise you will have to pay the difference of the original cost of the service.

PAYMENTS

All major credit cards are accepted. We do not accept any personal or traveler’s checks. Any specials, introductory promotions, offers or vouchers, gift cards or certificates or third party gift cards or certificates must be mentioned at the time of booking, which are all subjected to applicable taxes.

GIFT CARDS OR CERTIFICATES

All gift cards or certificates including third party ones must be mentioned and approved prior to making your appointment. They can be applied to services or products.

IN-STORE CREDITS

General in-store credits can be applied to services, products, gift cards or certificates.

RETURNS

All returns or reimbursement of any payments for transactions on any prior services, products or gift certificates cannot be processed.

PRODUCTS

Unused products in original, undamaged packaging can be returned within 14 days for in-store credit when accompanied with original receipt(s). Opened and/or used personal products cannot be returned, refunded or exchanged.

SERIES

All series have absolutely no expiration date. All series can be shared with friends and family; they can book appointments under the name of the purchaser. Gift certificates can be issued from any series. All series grant advanced-booking of up to three months. All series of services must be prepaid before usage. Call us back means calling us back and purchasing any series at another, later time, and today means purchasing any series on-the-spot in-store. A partial-deposit for a series can be made in two or three payments, and the partial-deposit must be made before the series can be used. The service type of series can be exchanged with other services of its same type that is equal or lesser in value. All series are applicable to all service-providers as they must uphold the same company standards. Unused full-deposit series can be fully-refunded in their original payment method for any reason within 30 days of the full-deposit date by calling, emailing or informing us in-store. After 30 days, unused full-deposit series can only be fully-refunded in in-store credit for any reason, which can be used for other services of its same type that is equal or lesser in value. Unused partial-deposit series can be fully-refunded in their original payment method for any reason within 14 days of the partial-deposit date by calling, emailing or informing us in-store. After 14 days, unused partial-deposit series can only be fully-refunded in in-store credit for any reason, which can be used for other services of its same type that is equal or lesser in value. Used series can only be cancelled if the purchaser or receiver relocates to another state or country when accompanied with a proof-of-address. Used services from those series will no longer be charged at a discounted price, but at full-price, and the remainder balance of the series will be fully-refunded in their original payment method.

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